Shipping policy

Shipping Policy

At FEMME+, we deliver islandwide across Sri Lanka with fast, discreet delivery and cash on delivery. Here's everything you need to know about how your order gets to you.

Delivery timeframes

Orders are processed within 1 working day. Once dispatched, estimated delivery times are:

Region Estimated delivery
Colombo & suburbs 2–3 working days
Western Province (outside Colombo) 2–4 working days
Other provinces / outstation 3–5 working days

Timeframes are estimates and may vary during holidays, peak periods, or due to weather and courier conditions.

Delivery charges

Order type Delivery fee
Standard orders Calculated at checkout
Bundles & larger orders Free delivery may apply — see product page

The exact delivery fee for your address is always shown at checkout before you confirm your order.

Cash on Delivery (COD)

We offer cash on delivery islandwide. You pay nothing upfront — simply pay the delivery agent in cash when your order arrives at your door. No card or bank details are required to order.

Order confirmation

After you place your order, our team may contact you by phone or WhatsApp to confirm your details before dispatch. Please make sure the phone number you provide is correct and reachable, so we can deliver without delay.

Discreet packaging

Every FEMME+ order ships in plain, discreet packaging. There are no product names or details visible on the outside of the parcel — your privacy is always protected.

Tracking your order

Once your order is dispatched, we'll keep you updated by SMS or WhatsApp. If you'd like an update at any time, just message us with your order number.

Failed or refused deliveries

Our courier will attempt delivery to the address you provide. If delivery fails because the address or phone number is incorrect, or the parcel is refused at the door, the order will be returned to us. Repeated refused COD deliveries may affect your ability to use cash on delivery in the future.

Incorrect address

Please double-check your delivery address and contact number at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details. If you notice a mistake, contact us immediately and we'll try to update it before dispatch.

Need help?

For any delivery question, reach out:

  • WhatsApp: +94 77 000 0000
  • Email: hello@femmeplus.lk

Please include your order number so we can help you faster. We typically respond within one working day.

FEMME+ is a HexDive Technologies brand. We reserve the right to update this policy at any time; the version shown at the time of your purchase applies to your order.