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At FEMME+, your satisfaction and safety matter to us. Because our products are intimate-care and personal-hygiene items, we follow the return guidelines below to keep every customer safe and protected. Please read this policy carefully before placing your order.
We want you to be happy with your FEMME+ order. If there is a problem with your product — such as a damaged, defective, or incorrect item — we will make it right. Please contact us within 48 hours of receiving your order so we can help you quickly.
For health and safety reasons, we cannot accept returns or exchanges of opened or used intimate-care products (including Happy Her capsules and Fresh Her intimate wash). This is standard practice for personal-care and hygiene items and is in place to protect all of our customers.
An opened product can only be returned if it arrived damaged, defective, or was the wrong item (see below).
If your order arrives damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery with:
Once we verify the issue, we will send you a free replacement or issue a full refund — whichever you prefer.
Unopened products in their original, sealed packaging may be eligible for return within 7 days of delivery. To qualify, the product must be unused, unopened, and in resalable condition. Please contact us first to arrange the return. Return delivery charges may apply and are the responsibility of the customer, unless the return is due to our error.
For COD orders, you pay when your order arrives. If you wish to cancel before delivery, please contact us as early as possible and we will do our best to stop the shipment. Once an order has been delivered and paid for, the return conditions above apply.
If a COD order is refused at the door or cannot be delivered after reasonable attempts, it will be returned to us. Repeated refused deliveries may affect your ability to order with COD in the future.
Approved refunds are processed within 7–10 working days. For prepaid (card/online) orders, the refund is returned to your original payment method. For COD orders, refunds are issued via bank transfer or another agreed method — we will contact you to arrange the details.
The following cannot be returned or refunded, except where they arrived damaged or defective:
FEMME+ products are wellness and personal-hygiene products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. If you experience an adverse reaction, discontinue use and consult a doctor. A product not producing a desired health result is not grounds for a refund, as individual results vary.
To start a return, report a problem, or ask a question, contact us:
Please include your order number so we can help you faster. Our team typically responds within one working day.
We reserve the right to update this policy at any time; the version shown at the time of your purchase applies to your order.